Refund policy

Refund Policy

At REVURA, operated by Sawalha Ltd, we want you to be completely satisfied with your purchase.

14-Day Right to Cancel: Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. You then have a further 14 days to return the items to us.

Eligibility for Returns: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How to Start a Return: To start a return, contact us at admin@sawalhaltd.co.uk. If your return is accepted, we will provide instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping: Customers are responsible for paying their own shipping costs for returning items unless the item is faulty or incorrect. Shipping costs are non-refundable.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.